Returns & Refunds


We offer a FREE UK returns service to ALL our valuable and loved customers, we have created a fast and convenient option that will give you the perfect convenient and smooth service. 

Pass My Parcel - Free returns

Return through your local Pass My Parcel store in over 3,000 locations
Open 7 days a week, early until late
No label or printed required, this can be provided in store, alternatively print off the delivery label at home
Find your closest location on the Pass My Parcel returns portal
Your return will be processed in approximately 7 working days

Simple and easy steps, either:

  • Print the return label through the easy step by step process
  • Alternatively, go into one of the 3000 locations and store with your return barcode from your email on your tablet or mobile, the parcel shop will do the rest 
  • Free Returns applies to mainland UK only


Return a parcel